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Everything You Need to Know About Buying Originals

Jacqueline sells her original thread sculptures in a number of ways.

 

1) Online releases

Online releases happen periodically. Jacqueline’s mailing list subscribers are the first to learn about online releases and also the first to get access to the online stores when they go live. Join Jacqueline’s mailing list HERE to be informed about upcoming releases.

 

2) Private commissions

Jacqueline’s commission waitlist is currently closed. Her email subscribers will be notified when commission slots open again.

 

3) Exhibitions

Upcoming exhibitions are announced through via Jacqueline’s emails and social media.

 

4) Through select galleries

Click HERE to see a list of work currently available at the Teichert Gallery in Halifax, Nova Scotia.

 

If you ever have any questions about original artwork get in touch with Jacqueline via email at art(at)jacquelinesteudler.com

 

Shipping Policy:

Free Canada shipping on all originals purchased through Jacqueline Steudler’s website directly.


*Please note that the free shipping offer does not include insurance for loss and/or damage in transit. Please contact Jacqueline directly if you would like this additional service added after purchase.

 

Shipping costs outside of Canada will be added to your purchase at checkout.

 

Shipping costs may be applicable to original artworks sold as commissions, through representing galleries, or through exhibitions.

 

Works are personally packed by Jaqueline and shipped via Canada Post. Tracking information is provided via email once the parcel has been sent.

 

Items delivered outside of Canada could be subject to import duties and taxes. These are charged at the destination and are the responsibility of the individual receiving the goods. Please contact your local customs office for further details before ordering if you are concerned.
*USA customers: Due to the uncertainty of the US tariffs, Jacqueline will contact you to prepare the correct paperwork and discuss the duty/tariff you will have to pay when the package arrives. There might be an exemption for artwork, but it's not clear just yet. (April 16, 2025)

 

We are unable to ship your artwork again for free if your parcel was uncollected from your local post office, the provided address was incorrect or customs/import duties were not paid.

 

Items are declared at purchase value for exporting and under no circumstances will documents be falsified.

 

Returns and liability:

All original artwork purchases are final. Refunds are not offered on original artworks.

 

If there is an issue with your artwork when it arrives, please get in touch as soon as possible so we can find a solution together.

 

All product descriptions are clear and concise. It is not our duty to compensate customers who do not read the information provided before purchasing. This applies to any and all public pages within jacquelinesteudler.com

 

Jacqueline Steudler does not take liability for goods once they are in the possession of the collector. It is not our duty to refund, exchange, replace or compensate by any means for the damage of products within the care of customers.